Senior Director, Solution Consulting - Autonomous IT CoE Lead, EMEA

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

What you get to do in this role

As the Senior Director, Solution Consulting CoE Lead for Autonomous IT in EMEA, you will translate Autonomous IT technical capabilities into field-ready conversations, upskill our SC community, and deepen your understanding of EMEA market evolution through direct customer engagement. You'll act as a strategic partner to EMEA sales, pre-sales, and product teams—defining technical narratives and solution plays, scaling best practices across the region, and coaching complex deals at technical and commercial levels. 

Key Responsibilities

Define Autonomous IT technical narratives, solution plays, and customer conversations aligned with EMEA sales strategy; establish technical storytelling standards, demo flows, and deep-dive methodologies for each sales stage 

Develop industry-specific technical plays (financial services, healthcare, manufacturing, public sector, telecommunications) that articulate ServiceNow's unified Autonomous IT value across IT automation, event management, cloud operations, IT resilience, and AIOps 

Lead Autonomous IT enablement programs: onboarding, continuous upskilling, and gap closure for SCs and pre-sales engineers across EMEA geographies 

Foster a thriving Autonomous IT specialist community by curating best practices, customer insights, technical assets, and providing always-on coaching on complex customer scenarios, competitive positioning, and technical validation 

Engage directly in large, complex customer deals to understand EMEA market trends, customer pain points, and competitive dynamics; translate insights into field enablement and product positioning recommendations 

Coach deal teams and hiring managers on Autonomous IT strategy, technical validation, and value articulation for transformational opportunities 

Lead development and evolution of Autonomous IT-specific assets: technical deep dives, industry use cases, competitive positioning, solution design templates, demo environments, and industry playbooks 

Collaborate cross-functionally with EMEA pre-sales, Sales, Product, and Enablement to align go-to-market strategies and drive Autonomous IT portfolio growth 

Measure and report on Autonomous IT pre-sales practices, assets, and enablement effectiveness; iterate based on feedback and market data 

Represent EMEA pre-sales in global Autonomous IT CoE forums and contribute to shaping global standards for Autonomous IT solution consulting excellence 

Influence product direction by acting as the voice of the field, working directly with Product Management and Engineering to prioritize roadmap investments based on customer feedback. 

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• TS or TS-SCI Clearance
• Experience working in a fast-growing environment and understanding of different cultural and working environments
• Experience in coordinating large scale recruitment programs
• Understanding of standard approaches to coaching, mentoring and management of individual contributors and managers
• Ability to motivate and inspire a growing team of leading Presales Solutions Consultants
• Experience in Value Based Selling or Solution Selling
• A thorough understanding of the SaaS Market space, the provision of PaaS based solutions and a broad understanding of Service Management practices

JV20

To be successful in this role you have

10+ years of enterprise software pre-sales experience with deep focus on IT operations, IT automation, event management, or cloud operations solutions 

Proven success in a large, global matrixed sales organization with specialist solution consulting experience in Autonomous IT or related domains 

Demonstrated expertise in Autonomous IT solution architecture: IT automation, event management, cloud operations, IT resilience, and AIOps 

Deep knowledge of IT operations market landscape, customer challenges across industries, and competitive positioning 

Strong understanding of ServiceNow's Autonomous IT platform and broader portfolio; ability to position Autonomous IT within integrated workflow and automation narratives 

Experience defining and delivering solution plays, technical narratives, and sales assets from inception to adoption across large teams or geographies 

Track record of coaching and enabling solution consulting teams or pre-sales organizations at scale 

Expertise conducting complex customer conversations: technical deep dives, executive briefings, technical validation, and deal strategy at all levels 

Outstanding communication skills; ability to translate Autonomous IT complexity into compelling narratives for technical and executive audiences 

Familiarity with modern IT operations market dynamics, emerging use cases (AI-driven incident response, predictive IT operations, autonomous remediation), and industry trends 

Understanding of IT operations, IT resilience, and the business drivers behind IT automation and digital transformation 

Demonstrated ability to influence and collaborate across functions—sales, product, enablement, marketing—to drive alignment and results 

Self-starter with ownership mentality; ability to work independently and across geographies with a "win as a team" mindset 

Experience presenting to large internal and external audiences (customer events, partner forums, industry conferences) 

International and/or EMEA-based experience is a plus; fluency in English required; additional European languages are an asset